This form could be used by general public for feedback on Aberdeen City Council Services.
It will often help council staff to answer if you include in your message:
- What went wrong/right
- When and where it happened
- Who was involved
- How you see the matter being resolved if you have a complaint
- Your personal details (full name, address, postcode, daytime phone number)
You can also contact the Council
a) by telephone - the Aberdeen City Council main switchboard number 01224 522000 or * 08456 08 09 10; the minicom number (for deaf and hearing-impaired callers) is 01224 522381.
* 0845 numbers: The only charge for this call will be your phone company's access charge.
b) by visiting the Marischal College Customer Service Centre or one of our customer Access Points -
Mastrick Customer Access Point,
Woodside Customer Access Point or
Kincorth Customer Access Point
c) by writing to the Council (specifying service) :-
Aberdeen City Council
Aberdeen AB10 1AR
Your feedback will be sent to the service and if a response is appropriate, you should expect to hear from us within 5 working days. If your feedback is classified as a complaint then it will follow our complaints handling procedure. Read more about our promise to you
If you are using the form to make a complaint, you may wish to read more about the Council's complaints procedure.
To proceed with your feedback please click 'Next'.